Our Commitment to You:
Delivering Good Outcomes for Our Clients
At Caledonian Financial Management, your best interests are at the heart of everything we do.
We’re proud to support the Financial Conduct Authority’s Consumer Duty – a higher standard of care for firms like ours. It means we’re not just committed to treating customers fairly, but to actively helping you get good outcomes from the financial advice, products, and services we provide.
What This Means for You
We work hard to ensure that every part of your experience with us meets the standards set out by the FCA, and more importantly, meets your expectations. Our commitment includes:
✅ Products and Services That Suit Your Needs
We only recommend financial products and services that are designed to meet your specific goals and needs. Whether you’re planning for retirement, investing for the future, or protecting your family, we ensure our solutions are appropriate and personalised.
✅ Fair Value
We make sure that the advice and services we offer provide real value for money – with clear and transparent fees, and no hidden costs.
✅ Clear and Helpful Communication
You’ll always receive honest, straightforward information from us – no jargon, no surprises. We want you to feel informed and confident when making financial decisions, so we make sure everything is explained clearly, both before and after any advice is given.
✅ Support When You Need It
We’re here for you throughout your financial journey. If your circumstances change, or if you have any questions, concerns, or complaints, we make it easy for you to get the support you need – without unnecessary barriers or delays.
Acting in Your Best Interests
As financial advisers, we have a duty to act in good faith, to help you avoid foreseeable harm, and to support you in achieving your financial goals. These are not just rules we follow – they’re principles we believe in.
We regularly review the advice we give, the products we recommend, and the service we deliver, to ensure that everything we do continues to meet the high standards you deserve.
If you'd like to learn more about how we put our commitment into practice or have any questions about your financial plan, we're always happy to talk.